How to become a contact centre information clerk

Official title: Contact centre information clerk

Also called: Customer call centre officer, Customer contact centre information clerk, Helpline operator, Ÿ Customer call centre officer

Contact centre information clerk provides information to customers via the telephone and other media such as email. He/she answers inquiries about a company’s or organisation’s services, products and policies.

Main tasks

• Answering inquiries about goods, services, and policies and providing information about their availability, location, price and related issues
• Dealing with telephone requests for information or appointments; and providing advice, information and assistance
• Identifying requirements and entering events into a computer system
• Referring complex enquiries to team leaders or expert advisers
• Recording information about enquiries and complaints
• Issuing relevant forms, information kits and brochures to interested parties

Pay · Outlook · AI and this job

• Median pay: $37,800 a year. The middle half earn $30,156 to $53,016 a year.
• Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Related jobs

• Medical/Dental receptionist
• Receptionist (general)
• Hotel receptionist
• Passenger services agent
• Customer service officer/clerk
• Hotel executive

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Questions people ask

How much does a contact centre information clerk earn in Singapore?

Median full-time pay is $37,800 a year (Ministry of Manpower (via data.gov.sg)). The middle half earn $30,156 to $53,016.

Will AI change the work of a contact centre information clerk?

Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Sources

• Ministry of Manpower (via data.gov.sg): Resident Occupational Wages (Occupational Wage Survey) (June 2024 (data.gov.sg update 2026-04-01)), Singapore Open Data Licence v1.0, retrieved 4 October 2026
• International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026

Updated 4 October 2026