Client Information Clerks

How to become a customer service officer or clerk

Official title: Customer service officer/clerk

Also called: Customer care officer, Customer feedback officer, Customer relations officer, Customer service assistant, Customer service clerk, Customer service coordinator, Customer service officer, Customer service specialist, Order fulfilment assistant, Sales operations management assistant, Sales operations management coordinator, Billing and Settlement Executive

Customer service officer/clerk handles inquiries and complaints through phone, email and social media or in person and maintains overall goodwill between an organisation and its customers. He/she records, assists and resolves customers’ inquiries, requests and complaints, by exchanging merchandise, adjusting bills, preparing and completing forms and orders. He/she also manages data regarding customer satisfaction and reports it.

Main tasks

Receiving and welcoming visitors, guests or clients
Answering inquiries about goods, services, and policies and providing information about their availability, location, price and related issues
Dealing with telephone requests for information or appointments; and providing advice, information and assistance
Identifying requirements and entering events into a computer system
Referring complex enquiries to team leaders or expert advisers
Recording information about enquiries and complaints
Issuing relevant forms, information kits and brochures to interested parties

Pay · Outlook · AI and this job

Median pay: $38,280 a year. The middle half earn $28,188 to $51,168 a year.
Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Questions people ask

How much does a customer service officer or clerk earn in Singapore?

Median full-time pay is $38,280 a year (Ministry of Manpower (via data.gov.sg)). The middle half earn $28,188 to $51,168.

Will AI change the work of a customer service officer or clerk?

Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Sources

Ministry of Manpower (via data.gov.sg): Resident Occupational Wages (Occupational Wage Survey) (June 2024 (data.gov.sg update 2026-04-01)), Singapore Open Data Licence v1.0, retrieved 4 October 2026
International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026

Updated 4 October 2026