How to become a hotel receptionist

Official title: Hotel receptionist

Also called: Guest relations officer, Guest services assistant, Hotel front desk clerk, Hotel front office agent, Hotel reservations agent, Hotel reservations clerk, Reservations Agent, Reservations Executive, Ÿ Guest relations officer, Ÿ Hotel front desk clerk, Ÿ Hotel reservations clerk

Hotel receptionist receives guests at hotels and similar establishments that provides accommodation services. He/she assigns rooms, answers questions relating to hotel, tourist and other local services and amenities, transmits messages for guests, prepares bills to departing guests and arranges for clearance of baggage and departure.

Main tasks

• Receiving and welcoming visitors, guests or clients
• Answering inquiries about goods, services, and policies and providing information about their availability, location, price and related issues
• Dealing with telephone requests for information or appointments; and providing advice, information and assistance
• Identifying requirements and entering events into a computer system
• Referring complex enquiries to team leaders or expert advisers
• Recording information about enquiries and complaints
• Issuing relevant forms, information kits and brochures to interested parties

Ways in

• Apprenticeship: Work-study diploma. Related ITE work-study diplomas: Work-Study Diploma in Hotel & Restaurant Management. You are employed by a company and study at ITE at the same time. Peernovo matched these from course names.
• Polytechnic or ITE: ITE course (Nitec or Higher Nitec). Related ITE courses: Higher Nitec in Hospitality Operations; Technical Diploma in Hospitality & Hotel Management. Peernovo matched these from course names; ITE does not publish which jobs each course leads to.; Polytechnic diploma. Related diplomas: Diploma in Hotel & Leisure Management (Republic Polytechnic); Diploma in Hospitality & Tourism Management (Temasek Polytechnic). Peernovo matched these from course names; polytechnics do not publish which jobs each course leads to.

Pay · Outlook · AI and this job

• Median pay: $32,244 a year. The middle half earn $24,912 to $40,548 a year.
• Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Related jobs

• Medical/Dental receptionist
• Receptionist (general)
• Passenger services agent
• Customer service officer/clerk
• Contact centre information clerk
• Hotel executive

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Questions people ask

How do I become a hotel receptionist?

Ways in include: ITE course (Nitec or Higher Nitec); Polytechnic diploma; Work-study diploma.

How much does a hotel receptionist earn in Singapore?

Median full-time pay is $32,244 a year (Ministry of Manpower (via data.gov.sg)). The middle half earn $24,912 to $40,548.

Will AI change the work of a hotel receptionist?

Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Sources

• Ministry of Manpower (via data.gov.sg): Resident Occupational Wages (Occupational Wage Survey) (June 2024 (data.gov.sg update 2026-04-01)), Singapore Open Data Licence v1.0, retrieved 4 October 2026
• International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026

Updated 4 October 2026