How to become a medical or Dental receptionist
Official title: Medical/Dental receptionist
Also called: Clinic receptionist, Dental receptionist, Dentist's receptionist, Doctor's receptionist, Medical receptionist, Patient service associate, Veterinary clinic receptionist, Patient Service Assistant Supervisor, Patient Service Senior Associate, Patient service associate, Veterinary clinic receptionist
Medical/Dental receptionist receives patients in hospitals, clinics and surgeries, records particulars and guides them to appropriate section or physician. He/she interviews patients and records particulars like name, age, address on cards, fixes appointments with different units, physicians or dentists and types correspondence dealing with patients. He/she may handle payments and accounts.
Main tasks
- Receiving and welcoming visitors, guests or clients
- Answering inquiries about goods, services, and policies and providing information about their availability, location, price and related issues
- Dealing with telephone requests for information or appointments; and providing advice, information and assistance
- Identifying requirements and entering events into a computer system
- Referring complex enquiries to team leaders or expert advisers
- Recording information about enquiries and complaints
- Issuing relevant forms, information kits and brochures to interested parties
Ways in
- Apprenticeship: Work-study diploma. Related ITE work-study diplomas: Work-Study Diploma in Hotel & Restaurant Management. You are employed by a company and study at ITE at the same time. Peernovo matched these from course names.
- Polytechnic or ITE: ITE course (Nitec or Higher Nitec). Related ITE courses: Higher Nitec in Hospitality Operations; Technical Diploma in Hospitality & Hotel Management. Peernovo matched these from course names; ITE does not publish which jobs each course leads to.; Polytechnic diploma. Related diplomas: Diploma in Medical Biotechnology (Temasek Polytechnic); Diploma in Hotel & Leisure Management (Republic Polytechnic); Diploma in Hospitality & Tourism Management (Temasek Polytechnic). Peernovo matched these from course names; polytechnics do not publish which jobs each course leads to.
Pay · Outlook · AI and this job
- Median pay: $33,720 a year. The middle half earn $29,520 to $38,364 a year.
- Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.
Related jobs
- Receptionist (general)
- Hotel receptionist
- Passenger services agent
- Customer service officer/clerk
- Contact centre information clerk
- Hotel executive
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Questions people ask
How do I become a medical or Dental receptionist?
Ways in include: ITE course (Nitec or Higher Nitec); Polytechnic diploma; Work-study diploma.
How much does a medical or Dental receptionist earn in Singapore?
Median full-time pay is $33,720 a year (Ministry of Manpower (via data.gov.sg)). The middle half earn $29,520 to $38,364.
Will AI change the work of a medical or Dental receptionist?
Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.
Sources
- Ministry of Manpower (via data.gov.sg): Resident Occupational Wages (Occupational Wage Survey) (June 2024 (data.gov.sg update 2026-04-01)), Singapore Open Data Licence v1.0, retrieved 4 October 2026
- International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026
Updated 4 October 2026