How to become a hotel executive
Official title: Hotel executive
Also called: Club floor executive (supervisor), Hospitality services executive, Hotel club floor executive, Hotel front desk executive, Hotel front office executive, Hotel guest services executive, Hotel reservations executive, Club Floor Agent (Officer), Club Floor Manager, Reservations Supervisor, Club floor executive (supervisor), Hotel front desk executive
Hotel executive assists with the supervision of the reservations and front desk department and the coordination of training at the individual and departmental level. He/she oversees rooms sale and manages inventory to maximise transient sales. He/she also assists guests on enquiries and ensures that all guest requests are dealt with in a timely and professional manner. He/she ensures procedures are performed to the property’s standards, and assists reservation staff to resolve all guest issues and recommends appropriate measures where required.
Main tasks
- Receiving and welcoming visitors, guests or clients
- Answering inquiries about goods, services, and policies and providing information about their availability, location, price and related issues
- Dealing with telephone requests for information or appointments; and providing advice, information and assistance
- Identifying requirements and entering events into a computer system
- Recording information about enquiries and complaints
Ways in
- Apprenticeship: Work-study diploma. Related ITE work-study diplomas: Work-Study Diploma in Hotel & Restaurant Management. You are employed by a company and study at ITE at the same time. Peernovo matched these from course names.
- Polytechnic or ITE: ITE course (Nitec or Higher Nitec). Related ITE courses: Higher Nitec in Hospitality Operations; Technical Diploma in Hospitality & Hotel Management. Peernovo matched these from course names; ITE does not publish which jobs each course leads to.; Polytechnic diploma. Related diplomas: Diploma in Hotel & Leisure Management (Republic Polytechnic); Diploma in Hospitality & Tourism Management (Temasek Polytechnic). Peernovo matched these from course names; polytechnics do not publish which jobs each course leads to.
Pay · Outlook · AI and this job
- Median pay: $37,968 a year. The middle half earn $32,088 to $43,200 a year.
- Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.
Related jobs
- Medical/Dental receptionist
- Receptionist (general)
- Hotel receptionist
- Passenger services agent
- Customer service officer/clerk
- Contact centre information clerk
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Questions people ask
How do I become a hotel executive?
Ways in include: ITE course (Nitec or Higher Nitec); Polytechnic diploma; Work-study diploma.
How much does a hotel executive earn in Singapore?
Median full-time pay is $37,968 a year (Ministry of Manpower (via data.gov.sg)). The middle half earn $32,088 to $43,200.
Will AI change the work of a hotel executive?
Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.
Sources
- Ministry of Manpower (via data.gov.sg): Resident Occupational Wages (Occupational Wage Survey) (June 2024 (data.gov.sg update 2026-04-01)), Singapore Open Data Licence v1.0, retrieved 4 October 2026
- International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026
Updated 4 October 2026