Information and Record Clerks

How to become an Order Clerk

Official title: Order Clerks

Also called: Hub Associate, Materials Specialist, Order Analyst, Order Clerk, Order Entry Administrator (Order Entry Admin), Order Entry Representative (Order Entry Rep), Order Processing Clerk, Order Taker, Warehouse Clerk, Warehouse Person

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Main tasks

Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Recommend merchandise or services that will meet customers' needs.
Inspect outgoing work for compliance with customers' specifications.
Receive and respond to customer complaints.
Check inventory records to determine availability of requested merchandise.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Compute total charges for merchandise or services and shipping charges.

How to become one

Information clerks typically need a high school diploma and learn their skills on the job. Some employers may prefer to hire candidates with some college education or an associate's degree, depending on the occupation.

Typical education to start: Some college, no degree

Read the full guide from the U.S. Bureau of Labor Statistics

Pay · Outlook · AI and this job

Median pay: $46,170 a year The middle half earn $39,660 to $54,310.
About 78,900 people work in this job now, and about 65,100 are projected by 2035. (-17.5%)
People already use generative AI for a good share of this work, which usually changes the job more than it replaces it. Microsoft Research rates its AI applicability as high.

Questions people ask

How do I become an Order Clerk?

How much does an Order Clerk earn in the US?

Median full-time pay is $46,170 a year (U.S. Bureau of Labor Statistics). The middle half earn $39,660 to $54,310.

Is an Order Clerk a growing career in the US?

Employment is projected to fall 17% by 2035, from about 78,900 to about 65,100 people (U.S. Bureau of Labor Statistics).

Do you need a degree to become an Order Clerk?

Usually not. Only 24% of people in this job hold a bachelor's degree or higher.

Will AI change the work of an Order Clerk?

People already use generative AI for a good share of this work, which usually changes the job more than it replaces it. Microsoft Research rates its AI applicability as high.

Sources

Microsoft Research: Working with AI: AI applicability by occupation (2025-12-22 (built on O*NET 29.0)), CC BY 4.0, retrieved 2026-10-03
U.S. Bureau of Labor Statistics: Employment Projections (2025-35 (released 2026-08-27)), Public domain (BLS), retrieved 2026-10-03
U.S. Bureau of Labor Statistics: Occupational Outlook Handbook (2025-35 edition (published 2026-08-27)), Public domain (BLS); photographs excluded, retrieved 2026-10-03
U.S. Bureau of Labor Statistics: Occupational Employment and Wage Statistics (May 2025), Public domain (BLS), retrieved 2026-10-03

Updated 2026-10-03

This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA.