Client information workers not elsewhere classified: how to get into this work
Also called: Eligibility interviewer, Eligibility specialist, Hospital admissions clerk
This unit group includes client information workers not included elsewhere in Minor Group 422: Client Information Workers. For instance, it includes workers who obtain and process information from clients needed to determine eligibility for services.
Main tasks
- Interviewing patients to obtain and process information required to provide hospital services
- Interviewing applicants for public assistance to gather information pertinent to their application
- Verifying the accuracy of information provided
- Initiating procedures to grant, modify, deny or terminate assistance
- Providing information and answering questions concerning benefits and claims procedures
- Referring patients or applicants to other organizations if they are ineligible for services
Pay · Outlook · AI and this job
- Median pay: HK$19,600 a month
- About 455,200 people in 2025, and about 412,000 projected by 2028. (-9.5%)
- Generative AI could change some tasks in this job, by the ILO's global estimate.
Related jobs
- Telephone switchboard operators
- Travel consultants and clerks
- Receptionists (general)
- Survey and market research interviewers
- Enquiry clerks
- Contact centre information clerks
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Questions people ask
Client information workers not elsewhere classified: do you need a degree for this work?
Not always. 25% of people in this job hold a bachelor's degree or higher.
Client information workers not elsewhere classified: will AI change this work?
Generative AI could change some tasks in this job, by the ILO's global estimate.
Sources
- Census and Statistics Department (2021 Population Census): 2021 Population Census, Interactive Data Dissemination Service: working population by occupation (38 groups) and sex, age, education, income; median income and field of education (9 groups) (2021 Population Census), retrieved 4 October 2026
- Census and Statistics Department (General Household Survey): Median monthly employment earnings by occupation (9 groups), excluding foreign domestic helpers (Table 210-06317A); employed persons by occupation, age and sex (210-06307A) and by industry (210-06308A) (2025 annual (series to 2026-07)), retrieved 4 October 2026
- Census and Statistics Department (Annual Earnings and Hours Survey): Monthly and hourly wage percentiles by occupational group (5 groups) (Tables 220-23014, 220-23024, 220-23003) (2025 (May to June 2025), released 2026-03-23), retrieved 4 October 2026
- Labour and Welfare Bureau; tables published by C&SD: Mid-term Update of Manpower Projection to 2028: supplementary statistical tables (5 occupation groups, 17 selected industries) (2025 to 2028 (published 2026-09)), retrieved 4 October 2026
- International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026
Updated 4 October 2026