How to become a Receptionist

Official title: Receptionists (general)

Also called: Medical office receptionist, Receptionist

Receptionists (general) receive and welcome visitors, clients, or guests and respond to inquiries and requests including arranging for appointments.

Main tasks

• Receiving and welcoming visitors, guests or clients
• Making appointments for clients
• Dealing with telephone requests for information or appointments
• Directing clients to appropriate location or person
• Supplying information pamphlets, brochures or forms

Pay · Outlook · AI and this job

• Median pay: HK$19,600 a month
• About 455,200 people in 2025, and about 412,000 projected by 2028. (-9.5%)
• Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Related jobs

• Telephone switchboard operators
• Travel consultants and clerks
• Survey and market research interviewers
• Client information workers not elsewhere classified
• Enquiry clerks
• Contact centre information clerks

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Questions people ask

Do you need a degree to become a Receptionist?

Not always. 25% of people in this job hold a bachelor's degree or higher.

Will AI change the work of a Receptionist?

Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Sources

• Census and Statistics Department (2021 Population Census): 2021 Population Census, Interactive Data Dissemination Service: working population by occupation (38 groups) and sex, age, education, income; median income and field of education (9 groups) (2021 Population Census), retrieved 4 October 2026
• Census and Statistics Department (General Household Survey): Median monthly employment earnings by occupation (9 groups), excluding foreign domestic helpers (Table 210-06317A); employed persons by occupation, age and sex (210-06307A) and by industry (210-06308A) (2025 annual (series to 2026-07)), retrieved 4 October 2026
• Census and Statistics Department (Annual Earnings and Hours Survey): Monthly and hourly wage percentiles by occupational group (5 groups) (Tables 220-23014, 220-23024, 220-23003) (2025 (May to June 2025), released 2026-03-23), retrieved 4 October 2026
• Labour and Welfare Bureau; tables published by C&SD: Mid-term Update of Manpower Projection to 2028: supplementary statistical tables (5 occupation groups, 17 selected industries) (2025 to 2028 (published 2026-09)), retrieved 4 October 2026
• International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026

Updated 4 October 2026