How to become an enquiry clerk
Official title: Enquiry clerks
Also called: Counter inquiries clerk, Information clerk
Inquiry clerks respond to personal, written and electronic mail as well as telephone inquiries and complaints about the organization’s goods, services and policies, provide information and refer people to other sources. They are employed in locations which put them in direct contact with clients or with the production of the goods and services provided.
Main tasks
- Answering inquiries about goods, services and policy and providing information about their availability, location, price and related issues
- Responding to inquiries about problems and providing advice, information and assistance
- Recording information about inquiries and complaints
- Referring complex inquiries to team leaders or expert advisers
- Issuing relevant forms, information kits and brochures to interested parties
Pay · Outlook · AI and this job
- Median pay: HK$19,600 a month
- About 455,200 people in 2025, and about 412,000 projected by 2028. (-9.5%)
- Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.
Related jobs
- Telephone switchboard operators
- Travel consultants and clerks
- Receptionists (general)
- Survey and market research interviewers
- Client information workers not elsewhere classified
- Contact centre information clerks
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Questions people ask
Do you need a degree to become an enquiry clerk?
Not always. 25% of people in this job hold a bachelor's degree or higher.
Will AI change the work of an enquiry clerk?
Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.
Sources
- Census and Statistics Department (2021 Population Census): 2021 Population Census, Interactive Data Dissemination Service: working population by occupation (38 groups) and sex, age, education, income; median income and field of education (9 groups) (2021 Population Census), retrieved 4 October 2026
- Census and Statistics Department (General Household Survey): Median monthly employment earnings by occupation (9 groups), excluding foreign domestic helpers (Table 210-06317A); employed persons by occupation, age and sex (210-06307A) and by industry (210-06308A) (2025 annual (series to 2026-07)), retrieved 4 October 2026
- Census and Statistics Department (Annual Earnings and Hours Survey): Monthly and hourly wage percentiles by occupational group (5 groups) (Tables 220-23014, 220-23024, 220-23003) (2025 (May to June 2025), released 2026-03-23), retrieved 4 October 2026
- Labour and Welfare Bureau; tables published by C&SD: Mid-term Update of Manpower Projection to 2028: supplementary statistical tables (5 occupation groups, 17 selected industries) (2025 to 2028 (published 2026-09)), retrieved 4 October 2026
- International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026
Updated 4 October 2026