Client information workers

How to become a travel consultant or clerk

Official title: Travel consultants and clerks

Also called: Airline ticket agent, Check-in attendant, Ticket issuing clerk (travel), Travel agency clerk, Travel consultant, Travel desk clerk, Tourism information clerk

Travel consultants and clerks provide information about travel destinations, arrange travel itineraries, obtain travel and accommodation reservations and register passengers at check-in and departure.

Main tasks

Obtaining information about the availability, cost and convenience of different types of transport and accommodation, ascertaining customers’ requirements and advising them on travel arrangements
Providing information about local and regional attractions, sightseeing tours, restaurants, arts and entertainment, and providing maps and brochures
Preparing itineraries
Making and confirming reservations for travel, tours and accommodation
Issuing tickets, boarding passes and vouchers
Helping customers in obtaining necessary travel documents such as visas
Verifying travel documentation and registering passengers and luggage at check-in and departure
Preparing bills and receiving payments

Ways in

Qualifications Framework: Vocational Qualifications Pathway: Travel. The Qualifications Framework publishes a Vocational Qualifications Pathway for the Travel industry (旅遊業), showing QF-recognised qualifications by level: https://www.hkqf.gov.hk/travel/en/vqp. Link between the industry and this job by Peernovo.

Pay · Outlook · AI and this job

Median pay: HK$19,600 a month
About 455,200 people in 2025, and about 412,000 projected by 2028. (-9.5%)
Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Questions people ask

How do I become a travel consultant or clerk?

Ways in include: Vocational Qualifications Pathway: Travel.

Do you need a degree to become a travel consultant or clerk?

Not always. 25% of people in this job hold a bachelor's degree or higher. Ways in include: Vocational Qualifications Pathway: Travel.

Will AI change the work of a travel consultant or clerk?

Generative AI could change many tasks in this job, which usually reshapes the work more than it replaces it, by the ILO's global estimate.

Sources

Census and Statistics Department (2021 Population Census): 2021 Population Census, Interactive Data Dissemination Service: working population by occupation (38 groups) and sex, age, education, income; median income and field of education (9 groups) (2021 Population Census), retrieved 4 October 2026
Census and Statistics Department (General Household Survey): Median monthly employment earnings by occupation (9 groups), excluding foreign domestic helpers (Table 210-06317A); employed persons by occupation, age and sex (210-06307A) and by industry (210-06308A) (2025 annual (series to 2026-07)), retrieved 4 October 2026
Census and Statistics Department (Annual Earnings and Hours Survey): Monthly and hourly wage percentiles by occupational group (5 groups) (Tables 220-23014, 220-23024, 220-23003) (2025 (May to June 2025), released 2026-03-23), retrieved 4 October 2026
Labour and Welfare Bureau; tables published by C&SD: Mid-term Update of Manpower Projection to 2028: supplementary statistical tables (5 occupation groups, 17 selected industries) (2025 to 2028 (published 2026-09)), retrieved 4 October 2026
International Labour Organization, Generative AI and Jobs: A Refined Global Index of Occupational Exposure (ILO Working Paper 140, Gmyrek et al.) (ILO Working Paper 140, May 2025, Annex Table A1), CC BY 4.0, retrieved 4 October 2026

Updated 4 October 2026